Support
At Jokersino Casino, real people are ready to assist — day or night. Whether you’re checking a withdrawal, clarifying a bonus term, or troubleshooting a game, our support team responds quickly and with practical solutions. We keep the tone personal and straightforward so you feel comfortable reaching out and confident your issue will be handled.
How to reach us — every channel covered
- Live chat: Click the chat icon for instant help from a trained agent. This is the quickest route for account issues, gameplay questions, or transaction checks.
- Email: Send details to support@jokersino.com for documentation or complex requests. Expect clear, tracked replies from our support specialists.
- Phone help: Prefer to speak? Request a callback via live chat or email and we’ll arrange a phone consultation when needed.
If you’d like immediate access to self-help resources, visit our Help Center for step-by-step guides and common fixes.
What to expect — realistic response times
We aim to resolve most inquiries fast:
- Live chat: immediate connection, agents typically respond within minutes.
- Email: thorough replies within 12–24 hours, depending on complexity.
- Phone/callback: arranged quickly on request; urgent matters are prioritized.
To speed up resolution, include your account ID, the transaction ID for payments, and screenshots when possible. That helps agents diagnose and resolve issues in a single exchange.
Quick answers in the Help Center
Our Help Center gathers verified answers to the questions we hear most: account verification, deposit and withdrawal steps, bonus rules and wagering requirements, and game-related troubleshooting. It’s optimized to get you moving again without waiting — ideal for simple queries or to prepare details before contacting support.
Knowledgeable staff who care about your account and funds
Support agents at Jokersino are trained across account management, payments, and gameplay issues. They can walk you through deposits and withdrawals using Bitcoin, Ethereum, Litecoin, AstroPay, Visa, MasterCard, Interac, Neteller, PaySafeCard, Tether, and other supported methods. Expect clear explanations of verification steps, security checks, and bonus conditions so you know exactly what’s required and why.
Friendly, efficient service — always available
We understand having questions can interrupt your play. That’s why our team works around the clock to answer promptly, treat every inquiry with privacy and care, and follow through until you’re satisfied. If you ever need support, reach out via live chat for fastest help or email support@jokersino.com for a documented reply — we’ll take it from there and keep you informed at every step.